Hiver in Gmail: AI-powered customer service platform
by GREXIT, INC.
Quick Look
Hiver transforms Gmail into a powerful AI-driven customer service platform, unifying communications and enabling teams to collaborate efficiently.
AI Overview
Who is this for?
Customer support teams and businesses looking to streamline their communication and improve response times.
Key Features
- → Omnichannel shared inboxes
- → AI-powered live chat
- → Customer portal and knowledge base
- → Automations for repetitive tasks
- → Integrations with over 100 apps
Reviews Analysis
Overall Sentiment
Mostly PositiveUsers generally find Hiver helpful for managing customer communications directly within Gmail, appreciating its collaboration features and integrations, though some minor usability issues are occasionally noted.
Note: AI analysis focuses on the substance and recency of reviews, which may differ from the overall store rating.
What Users Love
- ✓ Centralizes customer communication effectively
- ✓ Improves team collaboration and efficiency
- ✓ Useful AI and automation features
Points to Consider
- × Can have a slight learning curve
- × Occasional minor bugs or interface glitches
Official Description
From the Developer
Hiver in Gmail unifies communication channels, apps, and data into one intuitive platform for effortless customer support.
Hiver enables real-time collaboration across every customer communication channel, powered by AI and automation to resolve issues and help teams work faster. Over 10,000 teams of all shapes and sizes globally from Flexport to Harvard University, Upwork, and Epic Games rely on Hiver to deliver exceptional support that wins and retains customers for life.
Hiver brings powerful features to your inbox:
✅ Omnichannel Shared Inboxes: Simplify how you manage shared inboxes like support@ and info@. Create ownership for every email, chat, call, or WhatsApp message. Collaborate faster internally and keep teams productive with Hiver.
✅ Live chat with AI: Set up and engage with your website visitors on live chat. Deliver instant resolutions with AI and chatbots.
✅ Customer portal and knowledge base: Empower customers and employees to find answers on their own, submit issues, and track their resolutions.
✅ Automations: Improve team productivity by automating repetitive and grunt work through powerful rule-based automation.
✅ Integrations: Bring all your customer context from 100+ apps like Hubspot, Salesforce, Monday, Jira, Asana, and more.
✅ Analytics: Track key support metrics like response times, team workload, customer satisfaction scores, and more.
Why Hiver?
- Used by 10,000+ teams, including those at Vacasa, Flexport, and NYU
- Designed for simplicity and works right inside your inbox
- Over 1000+ 5-star reviews on G2 and 24/7 support across all plans
- Affordable and flexible pricing plans
- Hiver is GDPR, ISO27001, SOC2 Type II, HIPAA, and CCPA compliant
Start a free trial by downloading the Chrome extension or request a demo by visiting hiverhq.com
Your extension? Let us know if we can update or correct anything!
Key Info
-
Rating:
4.6/5.0
(333 ratings)
- Users:40,000
- Version:7.4.19
- Updated:Oct 28, 2025
- Developer:Visit Website →
Stats from Chrome Web Store
